Posts Tagged ‘Customer Service’
Eat Pay Leave was first published on Women in Focus
Women in Focus is a recently launched website and initiative by the Commonwealth Bank of Australia. It is a place for women to be inspired, informed and connected with other women in business in Australia and around the world. Angela Vithoulkas, CEO of VIVO Cafe Group, will be the Guru on the Business Beat section and will be providing weekly articles on all things small business.
When I sit back to look at my business, the hustle and bustle and the comings and goings of the people, I get entertained and rejuvenated. It’s fun, in a twisted Jersey Shore way. There is never a dull or quiet moment in hospitality, even less possibility of that in a kitchen and then take into account the fact that we serve real time customers in what can sometimes be a volatile and emotional transaction. Read the rest of this entry »
I suppose its easy for me to comment on customer service since that is my business, but it appears to me that a lot of lip service and not customer service is taking place.
The art of serving a real life flesh and blood person seems to either scare people or totally disinterest them. The retail sector is the worst because the evidence is in our face so to speak. Not so obvious via telephone or email but just as frustrating and unsatisfactory. The whole customer experience seems to have been relegated to the bottom of the bottom of some unimportant strategic list. It also seems that most business - big or small, operate in this way.